TERMS AND CONDITIONS
Paws and Play Terms and Conditions
Please note use of the any facility is subject to written agreement that you accept these conditions of use.
Any violation of these conditions will lead to removal of the facility for your use.
On first visit customers must ensure the Field is suitable and secure for their specific use (e.g. fence height, fencing materials)
The field is a natural environment in which there may be loose ground, sticks, logs and uneven ground.
Paws and Play reserve the right to alter the pricing structure for use of the Field without notice.
Payment is upfront via the Online Booking System before using field.
Booking is strictly by appointment only (Please Contact Us to make a booking). Any breach of this condition will lead to your permitted use of the field being permanently revoked.
Bookings are non-transferable to other people and if not cancelled with a minimum of 48 hours’ notice payments will not be refunded.
When making your booking you must give honest accurate details of the number of dogs, people and vehicles to be used in the booking. Paws and Play only allows up to 3 dogs and up tp 2 vehicles. Any changes to these details before the booking takes place must be notified to Paws and Play in advance.
Your booking time includes the time required for you to secure your dog(s) and return them to your vehicle. Customers must ensure that they vacate the field no later than the end time of their booking. For this reason, we recommend you allow 10 minutes to exit the field safely. Failure to ensure that other customers are not kept waiting to use the field may lead to the withdrawal of the facility for your use.
Bookings that are cancelled with 48 hours’ notice or more will be refunded. Refunds will be made at the end of each week. To cover the costs of online booking and the administration of refunds, a cancellation fee of £2 will be applied for each cancellation. If you cannot attend your booking for whatever reason you may prefer to simply move the booking to an alternative date and time, please contact us if you wish to do this as this will avoid any cancellation fee being applied.
Cancellations are not possible if they are attempted to be made with less than 48 hours’ notice, and payments will not be refunded.
Numbers of Cars People and Dogs Use of the field is subject to a maximum of 2 vehicles being present within the designated car park for the duration of your booking.
Please ensure the gate is fully closed and secure before letting your dog out of the vehicle/Off the lead.
Withdrawal of Facility Pasa and Play reserve the right to withdraw permission to use the facility at their discretion, for example on the basis of weather conditions, or where individuals have not complied with the conditions of use. Subject to the reason for the withdrawal of the facility, any advanced payment may be refunded. However, Paws and Play shall be under no liability for any other expenses incurred or loss sustained by the client as result of the use of the facility being withdrawn at our sole discretion.
Opening Times For safety reasons the field will be open at specific times during the summer and winter seasons. (Please see opening times on our website). Strictly no access to the field is allowed outside of these opening times.
Once having gained access to the gated field and closed the gate behind you the field is secure, and you may release your dog(s). On exiting the field similarly, you must ensure all dogs are on lead before opening the gate to the external car park and placing the animals in your vehicle.
Paws and Play accepts no liability for any damage or loss sustained whilst customers are in the car park.
Customers waiting to use the field with their booking must remain in their vehicle(s) whilst the car park is vacated by the previous customer. Should you enter the field late within the time of your booking this will not alter the end time of your booking. You should ensure that you vacate the site on time so as not to cause any delay to others waiting to commence their booking.
Dogs must not meet in the car park and kept in cars at all times until the previous customers have vacated.
Maintenance & Health & Safety Fresh Water is available on site.
There are dedicated dog waste bins located on site and customers must only use these for the disposal of dog waste, there are further General Waste Bins and Recycling Bins available for further waste.
The field is a countryside-based facility and as such although maintained by Paws and Play there may be branches and stones, uneven ground, mud and leaves in the field.
The Field Fencing and Indoor Training Areas will be inspected daily to ensure it is healthy and secure but please notify us if you have any concerns.
Customers must pick up any faeces from your dog(s) and place them in the designated bins provided. Anyone found to disregard this condition may have their permission to use the field withdrawn.
Owners must discourage their dog(s) from digging and any resultant holes from your dog(s) digging must be filled in prior to leaving the field.
Paws and Play may get wet and muddy (especially in the winter months) so customers must ensure adequate and suitable footwear is worn at all times.
You must remove all your personal Items on leaving the field as this could cause a choking hazard to other dogs, especially broken toys Paws and Play operates a strict no smoking, vaping or use of pipes policy on any of the premises. Anyone found violating this policy will have their permission to use the field withdrawn immediately and permanently.
Any Children under the care and/or control of a customer must be supervised at all times, no swinging on gates/fences, no ball games unless of the doggy kind permitted.
The customer shall not bring in to Paws and Play any inflammables or explosive materials The customer will not operate the release of any high-flying object At no time should any dog(s) be tethered to any structures on site, e.g. Fencing, Posts, Gates. You must not climb on gates fencing or posts.
Dogs should not be left unattended at any time. You should accompany your dog(s) to ensure that you are aware of what they are doing, that they are safe and are complying with these terms and conditions.
In accordance with the law regarding 'Responsible Dog Ownership' you are entirely responsible for yours and your dog(s) safety whilst at Pawz and Play. The law states that you should be in control of your dog(s) at all times. Right of Entry Paws and Play staff will be allowed access at any time onto the land to carry out inspections and only decisions made by Paws and Play regarding safety and fitness of use, will be binding.
Paws and Play reserve the right to refuse permission to or evict any persons from the premises. Code of Ethics Owners must ensure that all dogs using the field are up to date with their dog(s) respective flea, worming, and tick control. Harsh handling of any dog(s) either verbal or physical is not allowed. All dogs must wear their collars with an up to date tag and be micro-chipped. If your dog(s) or any dog(s) (they) live with are showing any signs of ill health (coughing, diarrhea, vomiting, general illness, lethargy etc) you will cancel any pending booking. This is to preserve the health of all dogs visiting the site as some may have weakened immune systems. All dog(s) must be on a lead when not in the secure field area, specifically they must be on a lead when in the car park on entry and exit of the field.
Emergencies Paws and Play have the right to cancel any booking forthwith in the event that Paws and Play is affected by an emergency / 'Act of God' at any time. Paws and Play will refund any fees paid in these circumstances.
Marketing & Publication Paws and Play reserve the right to use any material including texts and images provided by you to us (in any format) or via our Facebook page for the purposes of marketing and promotion.
Personal Responsibilities Paws and Play and the land owner are not responsible and will not accept any liability for any loss, damage, injury or death howsoever and by whomsoever caused excepting that caused by the negligence or wilful misconduct of Paws and Play or its employees, whether to property, dogs, or person(s) sustained whilst at Paws and Play.
Declarations I agree to abide by these rules, terms and conditions, and accept that the use of these facilities is at my own risk and mine, my associates/family/friends and my dogs behavior and actions are my sole responsibility and no claim can be made against Paws and Play or the landowner. I accept that Paws and Play will not be liable for any liability, losses, claims, actions, damages, costs, expenses or other liability incurred by the customer through hiring the use of the Paws and Play field.